Last updated: 7 October 2026
Our concert films are digital products, sold before the event and delivered by email once they have been filmed and edited. This policy explains how to cancel an order and when you can get your money back.
Cancelling your order
You can cancel your order at any time before your film has been delivered by emailing info@yipmedia.co.za or WhatsApping +27 84 553 3798 with your name and order number. We’ll confirm the cancellation and refund you in full.
Once your download link has been emailed to you, the order is complete and can no longer be cancelled.
If we cancel
If the event is cancelled, we are unable to film it, or for any other reason we can’t deliver the film you paid for, you’ll get a full refund. You don’t need to ask; we’ll contact you and refund you to your original payment method.
After your film has been delivered
Because the film is a digital product that can’t be returned, we don’t offer refunds once your download link has been emailed to you.
Problems with your download
If your link doesn’t work, the file won’t play, or you haven’t received your film by the date we’ve given, email us and we’ll fix it or send you a new link. If we can’t sort it out, we’ll refund you.
Bought it twice by mistake?
Let us know within 14 days and we’ll refund the duplicate order.
How to ask for a refund
Email info@yipmedia.co.za with your name and order number. Approved refunds are paid back to your original payment method through Payfast, usually within 7 to 10 working days.
Who we are
Yip Media
Centurion, Gauteng, South Africa
Email: info@yipmedia.co.za
Phone / WhatsApp: +27 84 553 3798
Website: films.yipmedia.co.za